Frequently Asked Questions
What benefits are there to getting organized?
There are many benefits to getting organized! The most important benefit we see is that you will have more time to do what makes you happy. You will feel less stressed and spend less time looking for lost or forgotten items in your home. The environment that you live in is crucial to your emotional, mental, and physical well being. When everything is in order it makes the rest of your life easier!
What areas in my home can you help with?
We are equipped to tackle almost any residential organizing project. However, we do not work in Large Offices, Commercial Buildings, Sheds, or Attics. If we cannot do the job, we will find you someone who can!
Will our time together be kept confidential?
Allowing other people into your home to help go through your belongs can be difficult and often times uncomfortable. Everything we do and discuss is kept confidential. The privacy of our clients is extremely important.
As a member of Professional Organizers in Canada, Clare conducts her business following POC's Code of Ethics.
Learn more: www.organizersincanada.com - Code of Ethics
If I need organizing products for my home, will you purchase them for me?
We can certainly purchase organizing products on your behalf. We offer shopping assistance at $40.00/hour plus the cost of all products purchased. No minimum number of hours required to book this service for all current organizing clients. All items will be agreed upon before they are purchased and you will receive a copy of the receipt (POP) along with your next invoice.
What do you charge for your services?
We offer hourly pricing as well as package pricing. For a full list of prices, please see pricing & packages page.
If it is a larger organizing project or the work that needs to be completed is on a tight deadline, the Lead Organizer may suggest bringing in a Jnr. Organizer/Assistant to help speed the process along. Jnr. Organizers/Assistants are billed per hour in addition to the fee/package rate for the Lead Organizers expertise and time.
What is a service agreement and what will it include?
The service agreement is a summary of the work that is agreed upon to be completed. It helps provide both the client and the organizing team with a clear understanding of what is expected. Included in the service agreement is a description of the project, a customized plan, estimated number of hours, your scheduled times for the work to be completed, as well as a resource list for your reference. This agreement will be sent to you via email shortly after the In Home Assessment. A signed service agreement is required before the execution off any onsite organizing, errands, or specialty services.
What geographical area do you work in?
We provide onsite services within the City of Ottawa and most surrounding areas (Southeastern Ontario and Outaouais Region included). 50km of mileage is included for each session or service. After the first 50km, mileage is charged at $0.65/km.
Virtual services are available upon request after discussion.
What methods of payment are accepted and when will I be charged?
We accept cash, e-transfer, debit, or credit card as payment.
If you are paying by the hour, payment is required at the end of that session or service.
If you are purchasing a package, payment is due upon booking to confirm your session/service dates.
We do not carry any change so if are paying with cash please be sure to have the exact amount on hand.
Thank you in advance!
Can I purchase a gift card or certificate?
Gift certificates are available in any denomination. Contact us directly to purchase.
Or you can purchase an eGift Card online by clicking here. We cannot provide refunds for gift certificates or eGift Cards.
What is your policy for cancelations or rescheduling?
A minimum of 48-hours notice is required in order to cancel or reschedule a session/service otherwise a $155.00 cancelation fee will apply. Cancelling or rescheduling with less than 48-hours notice can only be accommodated once free of charge (per calendar year). The cancelation fee also applies to client no shows.
If you have any questions that were not answered above please feel free to contact us directly and we would be happy to answer them for you!
There are many benefits to getting organized! The most important benefit we see is that you will have more time to do what makes you happy. You will feel less stressed and spend less time looking for lost or forgotten items in your home. The environment that you live in is crucial to your emotional, mental, and physical well being. When everything is in order it makes the rest of your life easier!
What areas in my home can you help with?
We are equipped to tackle almost any residential organizing project. However, we do not work in Large Offices, Commercial Buildings, Sheds, or Attics. If we cannot do the job, we will find you someone who can!
Will our time together be kept confidential?
Allowing other people into your home to help go through your belongs can be difficult and often times uncomfortable. Everything we do and discuss is kept confidential. The privacy of our clients is extremely important.
As a member of Professional Organizers in Canada, Clare conducts her business following POC's Code of Ethics.
Learn more: www.organizersincanada.com - Code of Ethics
If I need organizing products for my home, will you purchase them for me?
We can certainly purchase organizing products on your behalf. We offer shopping assistance at $40.00/hour plus the cost of all products purchased. No minimum number of hours required to book this service for all current organizing clients. All items will be agreed upon before they are purchased and you will receive a copy of the receipt (POP) along with your next invoice.
What do you charge for your services?
We offer hourly pricing as well as package pricing. For a full list of prices, please see pricing & packages page.
If it is a larger organizing project or the work that needs to be completed is on a tight deadline, the Lead Organizer may suggest bringing in a Jnr. Organizer/Assistant to help speed the process along. Jnr. Organizers/Assistants are billed per hour in addition to the fee/package rate for the Lead Organizers expertise and time.
What is a service agreement and what will it include?
The service agreement is a summary of the work that is agreed upon to be completed. It helps provide both the client and the organizing team with a clear understanding of what is expected. Included in the service agreement is a description of the project, a customized plan, estimated number of hours, your scheduled times for the work to be completed, as well as a resource list for your reference. This agreement will be sent to you via email shortly after the In Home Assessment. A signed service agreement is required before the execution off any onsite organizing, errands, or specialty services.
What geographical area do you work in?
We provide onsite services within the City of Ottawa and most surrounding areas (Southeastern Ontario and Outaouais Region included). 50km of mileage is included for each session or service. After the first 50km, mileage is charged at $0.65/km.
Virtual services are available upon request after discussion.
What methods of payment are accepted and when will I be charged?
We accept cash, e-transfer, debit, or credit card as payment.
If you are paying by the hour, payment is required at the end of that session or service.
If you are purchasing a package, payment is due upon booking to confirm your session/service dates.
We do not carry any change so if are paying with cash please be sure to have the exact amount on hand.
Thank you in advance!
Can I purchase a gift card or certificate?
Gift certificates are available in any denomination. Contact us directly to purchase.
Or you can purchase an eGift Card online by clicking here. We cannot provide refunds for gift certificates or eGift Cards.
What is your policy for cancelations or rescheduling?
A minimum of 48-hours notice is required in order to cancel or reschedule a session/service otherwise a $155.00 cancelation fee will apply. Cancelling or rescheduling with less than 48-hours notice can only be accommodated once free of charge (per calendar year). The cancelation fee also applies to client no shows.
If you have any questions that were not answered above please feel free to contact us directly and we would be happy to answer them for you!
